Okay, the Friendly Training Story!
So, I work at a grocery store that also sells other stuff, kind of like a Wal-Mart only a family-owned midwestern version. All of the employees in the store had to attend these scheduled Friendly training sessions yesterday, even if he or she wasn't scheduled to work that day. Luckily for me, I already had to be there, so I got to spend part of my work-time sitting in a class/pep rally! Hurray!
As for the training itself, it was hosted by a rather peppy and enthusiastic man (I guess he was a manager from another store). First we watched the Typical Corny Video which interviewed many important company people who talked about the Importance of Friendliness and showed many pictures of happy, smiling employees helping customers. Then we sat through a PowerPoint that taught us the Friendly Roadmap and the many strategies that we could use to implement friendliness throughout our work day. (The way they make it sound, I should greet people all day long...I wonder when I am supposed to do my actual work?) We also did one of those treasure hunts (consisting of a piece of paper with a list of attributes such as "likes hiphop" and "has 50 friends on MySpace", which we were supposed to fill in with the names of our fellow employees) and had to do a cheer several times (I'm Alert! I'm Alive! I'm Great!). (No, I'm not making that up.) Some of us won $5 gift cards to our store, while others got chocolate. I won a chocolate bar by knowing our current score. (Customers can call in or go online to complete a survey about our store. Even though it is a proven fact that most of the people who take surveys are either highly satisfied or rather unhappy and therefore such qualitative surveys are not exceptionally accurate, managers tend to treat these numbers like they are gold and hold the opinion that we can individually force those numbers to go up one tenth of a percent.)
So, yeah. I have now been trained to be friendly! Mwahaha!
Oh, and yesterday I quilted some more. I might today too if I have enough time. :3
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