eaTaiaG
Hi,
...I'm very concerned about some comments about unprofessional comments/responses from "staff." I'm not sure whether you're talking about a response you got from a mod, an admin, a developer, an artist, staff, etc. So, those of you who personally had a bad experience, please give me details so that we can improve in those areas too. I'll need examples, dates, usernames, what was said/typed, etc. so that we can work on training them for better/more professional service. Only with specific cases, screen caps, PMs, etc. can we address them, so please provide the details (they're far more helpful than generic comments as "they suck" or "the response I got was unprofessional" ).
I don't want anyone's "dirty laundry" to be done in public, so please send me the above details via private email. Send them to my attention at: usertalk@gaiaonline.com and I'll do what I can to personally read each and every one. Please use that address for this specific topic only -- use the standard procedures for reporting other stuff.
Again, I'm sorry some of you had a bad experience, but we'll review each report of unprofessional service and take the appropriate actions.
Thanks for your feedback and input, and for listening to what we're doing about the things that, frankly, we're not happy about either. I hope you find this information helpful.
Tae
...I'm very concerned about some comments about unprofessional comments/responses from "staff." I'm not sure whether you're talking about a response you got from a mod, an admin, a developer, an artist, staff, etc. So, those of you who personally had a bad experience, please give me details so that we can improve in those areas too. I'll need examples, dates, usernames, what was said/typed, etc. so that we can work on training them for better/more professional service. Only with specific cases, screen caps, PMs, etc. can we address them, so please provide the details (they're far more helpful than generic comments as "they suck" or "the response I got was unprofessional" ).
I don't want anyone's "dirty laundry" to be done in public, so please send me the above details via private email. Send them to my attention at: usertalk@gaiaonline.com and I'll do what I can to personally read each and every one. Please use that address for this specific topic only -- use the standard procedures for reporting other stuff.
Again, I'm sorry some of you had a bad experience, but we'll review each report of unprofessional service and take the appropriate actions.
Thanks for your feedback and input, and for listening to what we're doing about the things that, frankly, we're not happy about either. I hope you find this information helpful.
Tae
