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Gaia Life
A catalog of my experiences as an employee and citizen of Gaia.
Week Ten: Banninating the Countryside
A big topic in the little Gaia universe this week (or Gaia planet, as a few people found out with the story update) has been the supposed epidemic of bannings over botted gold. I'll take a look at that this week, as well as some of the goings-on around the office.

Gaia SMASH!
We smashed another concurrent user record on Monday, like we did last week, and then two weeks before that. We hit just over 52,000 concurrently logged in users. I don't remember what it was before that, but I do remember that we hadn't broken it since the Easter event in April.

I guess we're doing *something* right smile Now it seems like we're breaking the record almost each week.

If You Earn ANY Gold, You'll Be Banned
... or at least that's what some users want you to think, and what some users actually do think. It's not true, in case you can't detect sarcasm smile

Here's the story as I understand it:

Within the last few months our admins/omnis/mods/gaia-gnomes caught some MAJOR botters operating on the site, and anyone they made a large donation to (we mean large) was considered as profiting from botted gold.

"Profiting from botted gold" is an umbrella term which basically means you intentionally got gold in a way that's in violation of our ToS, e.g., running a bot, getting a large amount of gold from a botted account, buying gold off of eBay, selling firstborn children for Gaia gold. (Does it sound that inplausible?)

Understand, of course, that we KNEW these guys were botters - the kind of folks who sell Gaia gold on eBay and generally upset the economy, make babies cry, and so forth. So if we noticed that a botted account gave you, say, 100,000 gold, we see: wahmbulance wahmbulance wahmbulance

So a handful of users ended up getting banned when they shouldn't have. Around June or so, we started accepting ban appeals - allowing people to argue their case for unbanning.

So for those of you who think things are just getting worse and worse, there's one feather to stick in your cap: we didn't ever allow unbanning appeals before, but within the last 2 months, we've started to.

Unban Purgatory

At the moment, it can take a while to get unbanned. Here's why:

People had sent in a bunch of unban requests before we began actually accepting them -- so there's a huge backlog of unban requests. Right now we're playing catch-up -- so even though the form says 7-14 days to get back to you, it could be quite a bit longer. We're resolving ban-appeals MUCH faster than we get them but there are a lot in the backlog, so patience, patience.

"But my friend's friend said everyone on her friendslists' sisters' boyfriends were all permabanned!!!"

A lot of users seem to think that we're doing mass unfair-bans left and right every day. The truth of the matter is that 99.999999% of the people we ban are actually guilty of it and our unfair banning rate is very low.

Often you'll see a thread, usually started by someone who may have been unfairly banned, who's trying to stir up mass fury because they were one of the unfortunate ones. We do sometimes unfairly ban an account -- but we WILL re-instate the account if the person is actually innocent. Some people just like to make it seem like a bigger problem than it actually is.

The Realities

Truth is, you don't have to be afraid of getting donations, you don't have to be afraid of buying from the MP, etc. etc. etc.

If you are unfairly banned, use the contact form at the bottom of the site to get in touch with us.

It may take a while because of the backlog, but it will get faster over the next couple of months.

Holy crap, Aliens?
Yep. Aliens currently have their sights set on Gaia. Personally, I think the entire storyline has been pretty silly since, what was it, some weird crazy merger between Gino and Johnny? Crazy huge arm? Gigantic explosion?

At this point, I think Aliens are one of the more normal things to happen to Gaia.

What does this mean for Gaia? Well, you know as much as I do -- but I don't think they're coming here to usher us into a new era of peace and happiness, if you catch my drift.

User Image

Visitors! Ping Pong! RAAAAAAAAAAAAAAHHHH!
I had a friend visit yesterday and I'm having another friend visit today. What do they do?

1. They see the office
2. They meet the people
3. They eat at Snacktopia
4. THEY PLAY PING PONG

If you've read my last post, you know one of the obsessions around Gaia HQ is ping pong. At any given time, we can dial in to our "ping pong cam" to see who's playing.

That's right - we have a camera in our ping pong room so we can always see who's playing, who's winning, and if a table is free.

Ant Knee and Brunosmad recently bought their own ping pong paddles. Last night, when my friend visited, we ended up staying and playing until past 8:00 PM. Gaia is the only place I've ever worked where we'd stay after hours because we actually wanted to.

One of these days I hope we have an official in-office tournament. We'll see how that goes.






User Comments: [38] [add]
Sgt.PepperHat
Community Member
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commentCommented on: Fri Sep 08, 2006 @ 09:49pm
-steals first comment-

Friends can visit!
I'm your friend, right Fleep? =P

Botted gold and bannings don't really scare me. I know not to accept large amount of gold and I don't ever break any of Gaia's rules. ((At least to my knowledge)) ninja

More Ping-Pong! Who won?


commentCommented on: Fri Sep 08, 2006 @ 10:00pm
*steals*

Ha-cha. cool

I think aliens will have something to do with Halloween. One form or another, they will. Considering G-Corp is done with. And surprisingly, I don't disagree with the fact that Aliens are a bit on the normal side.

Fleep needs to go to Anime Expo next year. ninja



Druki
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Droite
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commentCommented on: Fri Sep 08, 2006 @ 10:32pm
I'm your friend, I'll track down that HQ if I ever come near that state... I heard one user that was banned for profitting from botted gold was unbanned, that makes me happy whee


commentCommented on: Fri Sep 08, 2006 @ 10:39pm
Unbanning banned accounts... I'm happy that things are changing. Some users were banned from getting botted gifts from other users, thinking it was an innocent gift! gonk I trust that things will work out better with the new system. 3nodding

I'm happy that the appearance of the aliens had an explanation (big explosion!). It makes sense to me, even a bit more than last Halloween's plot. 3nodding What I'm waiting for is the robot invasion (Liam says they're only allowed in Aekea, but there are now robots in every town! Judgebots in Durem, Bogie in Barton, Cardbot in Isle de Gambino... The G-Bots... They are definetely up to something, spreading illegally like that.) Also, whatever happened to the Refurbished sheets? All of the NPCs seemed to be entranced by them, and then... Nothing. xp

I love Ping Pong, too. We've got a table in the garage, but I'm not that good at it... Yet. ninja I know the rules, though, and if I was ever to magically land in Gaia HQ way over on the other side of the country, I'd love to play a game.



Kaze no Takuto
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Cid High-Wind
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commentCommented on: Fri Sep 08, 2006 @ 10:39pm
Thanks for explanations! biggrin

Gonne have to work on my Ping Pong ability...


commentCommented on: Fri Sep 08, 2006 @ 11:26pm
Glad to see a dev explain what's going on with botted gold, I knew (for the most part) how it worked out from a mod's journal entry, but this helps clear it up.

As for aliens, I'm in agreement there, one of the more... "Normal" things to happen on Gaia lately. xd I think one day, enough users are going to get together and plan a raid on Gaia HQ, a tsunami of people swarming in for Snacktopia, partying, and Ping Pong.



Zero Omega
Community Member
Silversan
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commentCommented on: Sat Sep 09, 2006 @ 12:07am
I had a dream I got banned.

;_;

Then I woke up.


commentCommented on: Sat Sep 09, 2006 @ 12:31am
Wait, hold up, I can't sell my first born child for gold? Oops!



OoBn637O
Community Member
Forgotina
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commentCommented on: Sat Sep 09, 2006 @ 12:55am
gonk OMFG Just for reading this and getting gold at the same time am i gonna be hit with the bannination hammer?!?!1111 I never bought into the mass hysteria I knew you guys had it under-control, but some Gaias are really gullible they almost believed just posting about botted gold may get you banned. Or someone buying something from your shop would to tis sad. Say what DO you do with your gold since you have this unchanging avatar?

ninja Are you guys ever gonna say.... Upload some of the video tournaments? And if I come to Cali can I visit with you xD I wanna see HQ, but I cant play ping pong D: all lost so badly the room will be perma burned. Glad you guys like work so much =D


commentCommented on: Sat Sep 09, 2006 @ 01:34am
I think they should add a link to the ping pong cam. domokun

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[Coffee]
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XDvandalDJ
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commentCommented on: Sat Sep 09, 2006 @ 02:29am
Aliens on Gaia = Awesome. It's true, really.

But ping pong cam? You guys should so hook it up to the web. Then everyone around the world can watch you guys play!

Before you know it, we'll be placing bets with gold on it.

1k for jsk!


commentCommented on: Sat Sep 09, 2006 @ 02:39am
Letting your fellow Gaians watch you guys/gals play Ping Pong would be awsome. :Hint Hint, Nudge Nudge:
On topic:
I'm not scared of getting banned for Botting because I mainly Lurk around the forums, like GCD, or play GAIA cards with the free tokens I win from DC.



Tidus Guado
Community Member
Shiarka Jonless
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commentCommented on: Sat Sep 09, 2006 @ 03:07am
PING PONG CAM?!

Why is this not online?!


commentCommented on: Sat Sep 09, 2006 @ 04:35am

o_ o
i already bought a pingpong paddle
for when i work for gaia
:B
i glued my avatar on it
it changes a lot though
D:>


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m o d o <3



Modoko
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Alleira
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commentCommented on: Sat Sep 09, 2006 @ 05:24am
Your explanation about the botting bans is very helpful, Fleep. Some of the threads about bannings induce mass hysteria because of the way they're written, but you've given a sensible, balanced view of what's been going on. Thanks! 3nodding


commentCommented on: Sat Sep 09, 2006 @ 06:17am
I think one thing that people really need to keep in mind (atleast when they are really innocent) is that its better to be safe than sorry.

While thats an overused phrase in so many situations, it really matches the case of bannings.

Its better to safely ban a suspect account rather than be sorry for letting it continue on until a thorough investigation is finalized.



Synapt
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~Vampire Louis~
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commentCommented on: Sat Sep 09, 2006 @ 07:40am
I have to wonder how someone would go about prooving that they didn't know the large amount of gold they got was from a botter if you've only got their word for it? Would you have to check their posts and pm's to find any conversations they'd had with the donator?
It's not something that's affected me but trying to proove your innocence doesn't sound easy, if they were banned someone must've had a reason to think they were guilty.


commentCommented on: Sat Sep 09, 2006 @ 03:11pm
Louis, that's pretty much it. If people have correspondence that clearly shows the gold was a donation, or in certain cases payment for some intangible Gaia item (such as art, people pay upwards of 100K in a one-sided trade for art all the time) then it can be proven that the "donation" was really and truly valid in a case like that.

Most of the time, the people who buy botted gold have no prior interaction with the user who sent it to them, and it's usually accounts who have no account activity other than generating and sending out wads of gold. So once the guys getting the feedback forms have at least something to work with, some form of connection between accounts, they can check it out.



Moonblossom
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Lord Gatotsu
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commentCommented on: Sat Sep 09, 2006 @ 03:26pm
Lol, I take it working for gaia is more of a hobby than a job?


commentCommented on: Sat Sep 09, 2006 @ 05:51pm
Yeah, compared to the rest of the stuff, aliens ARE kind of normal xd

Thanks for the clarification on the botting incidents 3nodding There have been a lot of 'em, but there always seems to be something missing, as well as more and more people blowing things far out of proportion. So yeah, thanks 3nodding



Garnet Star
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Hydro
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commentCommented on: Sat Sep 09, 2006 @ 07:17pm
Where's my second installment of how to become a Gaia developer?!

domokun

Lol. I'm just kidding. But really, let us know the standings of the ping-pong tourny. Its sounds interesting. Maybe it will inspire a new game for us? (Gaia Pong! xd )

Good luck in the Tourny!


commentCommented on: Sun Sep 10, 2006 @ 01:13am
Do you draw little faces on the ping pong ball for stress management?

That would be awesome.



Ping pong is ace. Unless your ball is punctured gonk



Cleocatra
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fgidhfgihedgfuyr746726578
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commentCommented on: Sun Sep 10, 2006 @ 01:59am
So that's how Lanzer was caught on tape doing backflips or whatever. I'd been wondering how the camera had been on at that exact time.


commentCommented on: Sun Sep 10, 2006 @ 08:40pm
I'm horrible at ping-pong. xD;;


Yay aliens! x3



NotFromMars
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Seal of the Scorpion
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commentCommented on: Mon Sep 11, 2006 @ 04:32am
Ping Pong! I've played once a few years ago, I sucked so badly that I knocked out an innocent bystander 25 feet to the left of the table gonk


commentCommented on: Tue Sep 12, 2006 @ 05:38pm
Well this cleared up some of my thoughts. My main was one of those, "unfair bottings", but...with a twist. @_@ Anyway...I hope this gets looked into further.

Thanks.



Tutsumi Hybrin
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gataka
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commentCommented on: Wed Sep 13, 2006 @ 01:47am
How Come We Know That Aliens Are Looking At Us?!

eye should try Ping Pong one of these day...

Real-kiki TV show "Ping of the Pong" Sat. 19:00 EST


commentCommented on: Wed Sep 13, 2006 @ 02:02am
I'm so glad to hear that things are going better with the botted gold situation. I've been scared to ask for help on my quest because of it. I can finally get around to making a quest thread now. And hopefully some of my friends can be unbanned now. x3

There should be some kind of new year's/gaia anniversary ping pong tournament with all the admins, doncha think?



Paperoid
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squkyshoes
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commentCommented on: Wed Sep 13, 2006 @ 06:57am
User Image

I played ping pong twice. One on a cruse ship and one at my friends house. Neither place I could only hit when serving.

User Image


commentCommented on: Wed Sep 13, 2006 @ 06:59am
I like how you allow the ban appeals so people can argue their cases. It reminds me of being in court <3.

I also love the remarks you made about ping pong. Frickin' sweet <3



Heavy_Romances
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WindowOpener
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commentCommented on: Wed Sep 13, 2006 @ 12:56pm
So many more people need to read that entry than are ever going to.

When people tackle me about their friendlist's sister's boyfriend being banned unfairly I now have a much clearer idea of what to tell them. I learned something from up there, too. ^^

Your name keeps popping up in the forums. Don't think I've ever seen an employee of Gaia socialising with everyday users so casually and helpfully and actively. When your work for the day is done and you rush down to grab the free ping pong table, Gaia is thanking you. whee


commentCommented on: Thu Sep 14, 2006 @ 01:08pm
Quote:
we didn't ever allow unbanning appeals before, but within the last 2 months, we've started to.


lol, what? I can easily named people who were unbanned prior to this year neutral



Kathleen Starr
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TechKat
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commentCommented on: Mon Sep 18, 2006 @ 12:41am
Haha, I see what you mean with the storyline going crazy! It is a bit... out there.

I'm glad you really love your job, Fleep. It sounds great.

Did you know that if you click the 'read' button on the featured journal, it takes you to last month's...weeks... thing's featured? Go ahead, click it o: -prod prod- better fix that wink


commentCommented on: Mon Sep 18, 2006 @ 11:57pm
If I could subscribe to this journal, I would!



Genyusai
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Truantduck
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commentCommented on: Thu Sep 28, 2006 @ 01:40am
pingpong cam has been neutralized. Finally I can suck at pong without everybody knowing.


commentCommented on: Sun Oct 15, 2006 @ 01:48pm
I'm jealous Fleep. I want PING PONG!

Give me this so-called Pingeh Pongeh...and Snacktopia



Shrinkle
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SupremiumDope
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commentCommented on: Wed Nov 15, 2006 @ 07:41pm
I love your journal i want one like it!


commentCommented on: Thu Nov 16, 2006 @ 01:17am
Nice journal! ^^ Your stories working life in the Gaia offices are funny =D



DeliciouslyDelicious
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User Comments: [38] [add]
 
 
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